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A week or so ago I posted the following in another member's thread on a different subject:
"My Goldwing is at the dealership right now waiting for replacement of the "reverse actuator." The reverse actuator failed leaving both electric reverse and cruise control inoperative. In discussing the troubleshooting, diagnosis, cause, and related issues I learned from my tech that there is a Cruise Control and Reverse Control Module on the Goldwing. The tech says because both reverse and cruise control are controlled by many system interlocks that must be in the correct position before the electric reverse function or the cruise control will work they are both routed through the CC&R control module.
I know nothing beyond what I have posted here. I just heard it from a well qualified tech. The control module might have failed on your GW. Mine is a 2010 with 93,000 miles and the Reverse Actuator just failed."
Since that time the reverse actuator was replaced last week and did not correct the problem. The Honda dealer's Goldwing tech is intelligent, skilled, motivated, and conscientious. I have 100% confidence in his abilities. When the reverse acuator did not correct the problem he got the Honda troubleshooting flow charts out and went back to work. The next block on the flow chart told him if the reverse actuator was eliminated he should replace the Reverse-Cruise Control control module. He ordered that part last week and installed it Friday afternoon. That didn't repair the problem either.
He contacted mother Honda at their offices in Los Angeles and discussed the problem. They too were puzzled stating they had never seen this problem as defined by the flashing trouble lights and the parts already replaced. After researching their records they directed my tech to disassemble the switch module on the right handlebar where the reverse and starter switch reside and look for a pinched wire.
He did and found no pinched or exposed wiring. He called mother Honda again and this time he was told they had no idea what to check and referred the problem to the engineering section. The engineers promised to research the problem and call him back. As of about 4 pm today local he had not received a call back. He told me he will call them when the business day begins on the west coast tomorrow if he hasn't heard from them.
If any of you ever wonder if you should invest in a HondaCare extended warranty think of my situation. My guess is the hours of labor and two parts replaced have reached a bill of $2000 to $2500 so far. The seat, top shelter, and air box are off and set aside and I have no idea how much more labor may be required. This could require several more days of troubleshooting to resolve.
My Goldwing has been ridden 93,xxx miles in less than four years but has been babied, never carried a passenger, never been "hot-rodded" or raced, and has been serviced every 4,000 miles by the dealer that is working on it.
I consider myself very fortunate that the problem occured when I'm at home. I was riding the Great Smoky Mountains just a few weeks ago. If the failure had occured far from a Honda dealer and trucked to some small dealership unfamiliar with Goldwings I would have been forced to give the Goldwing to a dealer and buy another one or fly home and get my truck and a trailer and go back to get it and transport it home.
"My Goldwing is at the dealership right now waiting for replacement of the "reverse actuator." The reverse actuator failed leaving both electric reverse and cruise control inoperative. In discussing the troubleshooting, diagnosis, cause, and related issues I learned from my tech that there is a Cruise Control and Reverse Control Module on the Goldwing. The tech says because both reverse and cruise control are controlled by many system interlocks that must be in the correct position before the electric reverse function or the cruise control will work they are both routed through the CC&R control module.
I know nothing beyond what I have posted here. I just heard it from a well qualified tech. The control module might have failed on your GW. Mine is a 2010 with 93,000 miles and the Reverse Actuator just failed."
Since that time the reverse actuator was replaced last week and did not correct the problem. The Honda dealer's Goldwing tech is intelligent, skilled, motivated, and conscientious. I have 100% confidence in his abilities. When the reverse acuator did not correct the problem he got the Honda troubleshooting flow charts out and went back to work. The next block on the flow chart told him if the reverse actuator was eliminated he should replace the Reverse-Cruise Control control module. He ordered that part last week and installed it Friday afternoon. That didn't repair the problem either.
He contacted mother Honda at their offices in Los Angeles and discussed the problem. They too were puzzled stating they had never seen this problem as defined by the flashing trouble lights and the parts already replaced. After researching their records they directed my tech to disassemble the switch module on the right handlebar where the reverse and starter switch reside and look for a pinched wire.
He did and found no pinched or exposed wiring. He called mother Honda again and this time he was told they had no idea what to check and referred the problem to the engineering section. The engineers promised to research the problem and call him back. As of about 4 pm today local he had not received a call back. He told me he will call them when the business day begins on the west coast tomorrow if he hasn't heard from them.
If any of you ever wonder if you should invest in a HondaCare extended warranty think of my situation. My guess is the hours of labor and two parts replaced have reached a bill of $2000 to $2500 so far. The seat, top shelter, and air box are off and set aside and I have no idea how much more labor may be required. This could require several more days of troubleshooting to resolve.
My Goldwing has been ridden 93,xxx miles in less than four years but has been babied, never carried a passenger, never been "hot-rodded" or raced, and has been serviced every 4,000 miles by the dealer that is working on it.
I consider myself very fortunate that the problem occured when I'm at home. I was riding the Great Smoky Mountains just a few weeks ago. If the failure had occured far from a Honda dealer and trucked to some small dealership unfamiliar with Goldwings I would have been forced to give the Goldwing to a dealer and buy another one or fly home and get my truck and a trailer and go back to get it and transport it home.
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