Does anyone know how to dispute a claim for warranty issues that have been denied? My left trunk hinge broke, and my rear speaker covers were so loose that I hit a bump the left one fell off. I was denied warranty coverage. Reason given to me over the phone was that the trunk hinge broke due to overloading. I assure you it did not. They said that the speaker covers are part of a 3 yr audio system warranty. I say that the covers are attached to the bike and are not part of any Audio system. This is all well and good, but it got back to me from my dealer that the rep told him on my last claim for the final drive that was going to be the last one due to the amount of miles! Yes I ride a lot, I have over 238,000 miles in just over 6 years, but I bought the goldwing because of the warranty, knowing how much I'd be riding. Here is the problem. I have asked for someone to put in writing why I was denied, they said they would not do that. I have asked them to have the Rep call me and he hasn't called and it's been over a week. What are my avenues for dispute? The above claims may be correctly denied, but I have some other issues that I am saving for winter, i.e. heated seat and grips aren't working or working intermittently and some of my buttons are starting to not work. The tech line that I called said that's it, there is nowhere else to go and they can't override the reps decision. But I can tell you that the service guy was so confused on the speaker covers and what was going on that I don't trust he conveyed it to the rep correctly. It's way to complicated for me to type. I find it hard to believe that the buck stops here and that I have no recourse, especially since the rep said I had too many miles so I would be denied on future claims I used the analogy, what if I got caught kissing the reps wife, does he has the ultimate say and I just have to live with it? Any phone # or avenue to pursue this would be appreciated.
P.S. It is very hard for me to put these events on here through typing and have it make sense.
P.S. It is very hard for me to put these events on here through typing and have it make sense.
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