Honda's Warranty

Collapse
X
  •  
  • Filter
  • Time
  • Show
Clear All
new posts

  • Honda's Warranty

    Over on the trike forum, a discussion of warranties came up.

    I believe the whole issue of Honda's warranty would be good for discussion. Mind you, I don't think anyone's mind will be changed one way or another in a major way, but I think it would be an interesting discussion.

    Honda offers a fantastic warranty on our motorcycles. I don't know of any other vehicle warranty that is unlimited mileage for 3 years, and can be extended to 7 years for a very reasonable fee (there may be some, but I don't know of any).

    But, such a value in warranty loses its luster if we can't find dealerships that honor the warranty. Added to the confusion is the fact that there is little consistency in the way the warranties are handled. One shop will tell you that nothing on a particular motorcycle is covered, since it was converted to a trike; while another shop will sell you a brand new motorcycle that has been triked, and include the warranty. Both shops are fully authorized dealers. Common sense would say that if triking a bike completely voided all warranties on the bike (except for what the shop would offer), then Mother Honda would be stepping in and telling the dealership to stop, or they would lose their franchise.

    Some shops will tell you that even having a trailer hitch voids your warranty, while other shops will gladly install the trailer hitch for you. In my case, I had the Honda rep (not local, a rep from their home offices) try to blame a luggage rack (which many 'Wing owners have) for my broken hinges. Fortunately, I had never installed a luggage rack, but seriously, why should that void a warranty? The mere presence of a luggage rack does not mean that I'm overloading the thing, or putting undue stress on it. And the fact is that the hinge mounts can break without a luggage rack, as my bike proved. (Honda eventually agreed to cover the broken hings on warranty).

    Personally, I don't think there is a single solution to the gray murky waters of Honda's warranty; and I believe that this is deliberate. Honda loses if everyone drops in to a dealerhsip looking for a warranty repair for every minor thing that goes wrong on their bike. It's definitely a short term "win" for Honda if an owner just bites the bullet and fixes a problem himself, or just writes it off as "one of those things". It turns into a long term win for them if enough people do it without complaint.

    On the other hand, it's a long term loss if too many people complain that Honda (and their dealerships) won't honor warranties. So, I think Honda (and the dealers) deliberately keep it a grey area; and I don't mean this in a negative way at all - just an observation on the way things are.

    Here's an example. If a large dealer sells lots of bikes for Honda, and a good chunk of those bikes are triked; they lose out if Honda makes a broad statement that any triked out bike has all warranties voided. Honda wouldn't want that dealership to lose a big chunk of their sales, but at the same time, they don't want to be stuck doing repairs on a heavily modified vehicle when the modifications may have caused major problems. So, they (and the shop) remain vague about whether or not it's covered.

    Then there's the "did you buy it here". Honda's warranty is valid at any authorized dealership, which is by design. Who would be interested in buying a $20,000-$30,000 motorcycle that could only be taken to one dealer? However, it's common knowledge that some dealers don't want to work on bikes that were purchased elsewhere. Some dealers also use the "we should service it" threat to lead folks to believe that if they try to save money by doing service themselves, they risk voiding their warranty. When both of these things are talked about they're done so in a vague way because both are unenforceable. No one is going to come out and say "We won't honor your warranty because you went out of state to buy it cheaper" or "you change the oil yourself instead of paying our $110 an hour shop rate"; instead, they say things "We give VIP service to those who buy here, so yours may take longer" or "yes, you can service the bike yourself, but you must document everything you've done, and it's very simple to void your warranty by missing a service".

    I think the bottom line is, you need to pick your battles, and always start off being polite. Teddy Roosevelt said "speak softly and carry a big stick", and that probably applies strongly to negotiating Honda's warranty work. It probably helps to have a good relationship with your local dealer, even if it means occasionally paying a higher price for something than you'd like.

    I'd be interested in hearing some of the "personal experience" stories out there about warranty issues.
    2012 Honda Goldwing | 2009 Timeout Camper



    Patriot Guard Rider since 2007 | IBA member #59823

  • #2
    My wife bought a used 2006 GW, that had the transmission repaired under warranty. The owner of the bike couldn't stand not having a bike while it was in the shop, and ended up purchasing a new one. When he got it back from the shop, he held onto it for a while, and decided it was time to sell it. I knew the history of the bike, so the purchase price was agreed on, and we figured we had a barely broken in bike with a repaired transmission. Well, the oil light came on one day, and we checked the oil level. It turns out it was several quarts low. We ended up taking it to Honda, and it was actually still under extended warranty. Honda ended up removing the engine, and splitting the case, and determined the piston rings were not installed correctly when it was reassembled by the other Honda dealership. Honda told me it was not warranty because it was a faulty repair, caused by mechanic error, not a failed part. I argued back and forth, and Honda agreed to pay 1/2 the labor for the repair. Lucky for me, they only allowed the dealership to charge the flat rate labor, so it didn't break the bank. Was I mad that Honda wouldn't stand by their warranty repair? Yes. Was I glad they picked up half of the labor? Yes.
    Costa Mesa, CA
    2012 RED GL1800

    Comment: (For off-topic replies)


    • #3
      I bought the extended warranty when Hal had one of his sales. The price was certainly reasonable. In fact, it was such a reasonable price for an extra four years of warranty, it was worth it just for the peace of mind. I, fortunately, haven't used the warranty yet and have less than a year left. The bike has been so reliable, and the experts I've learned servicing from on these boards, I doubt I'd purchase the extended warranty again.

      Mr. HParson's last paragraph is spot on about dealing with a dealer and/or Honda about a warranty disagreement. Its likely yyou're dealing with someone who's only doing what they're told. Threats will get you nowhere. A calm explanation of your position and the facts should be enough. If not, a letter on your attorney's stationary might lead to an acceptable resolution. If that doesn't work, well, i believe thats called a civil suit.

      And, Mr. GLarson3 is much more patient and generous than I think I could be.

      Comment: (For off-topic replies)


      • #4
        Have any of you guys heard much about Star Sport Extended warranty? I have been told that they cover more items than Honda does with their extended warranty...
        Was told you don't have to go to a Honda dealer to get warranty coverage. You can go to any dealer you want and they call Start Sports get appoval for the repair and Star Sports pays them on the spot. Seems like a pretty good deal...In fact the largest Honda Dealership in the USA Southern Power Sports in Chattanooga sells this extended warranty

        John
        John - Richmond 2013 GL1800, Level 3

        Comment: (For off-topic replies)


        • #5
          I would not buy a 3rd party warranty. They tried to sell me one when I bought my Goldwing and I declined. I have heard nothing but complaints from (mostly automotive) 3rd party warranties. My brother had one on his Corvette, paid for it for 3 years, then the company went bankrupt.

          I have been fortunate to have had nothing but good experiences with Honda's warranty. I have an excellent Service Manager at Maxim Honda in Allen and they have never denied a claim. My extended warranty on my 2007 more than paid for itself. They ended up replacing both hand control units and the left side electronic panel (the one with the hazard light switch) and the heated grips. Granted, a couple of the items had to be replaced because of their screw ups, but they did replace them at NO cost to me. Look up the cost of those items and you will see, it is significant.

          I even had a bent brake rotor on the front wheel that I suspect was from another dealer dropping the wheel when they changed a tire, and Maxim replaced both rotors under warranty.
          GOLDWING AND F6B MAINTENANCE VIDEOS
          Save $1000 a year in labor by doing your own maintenance!

          Website | YouTube | 2001-2017 Videos | 2018+ Videos

          Comment: (For off-topic replies)


          • #6
            I bought my 2012 CSC Trike new from a Honda dealer that installed the trike kit. I was told at that time the Honda warranty would cover the Honda part and the CSC warranty would cover the trike part. I did not buy the extended warranty from them because they wanted way too much for it.
            I did purchase the extended Honda warranty from a local dealer that also installs CSC trike kits. I paid a little more than I could have bought it online for but I wanted to get some goodwill from the dealer by purchasing the warranty from him.
            My CSC warranty is for 3 years but my Honda warranty is now for 7 years. I am totally aware that my dealer will not repair (under CSC warranty) my trike portion after the warranty expires but will honor anything on the GoldWing part for 7 years.
            I made sure of that by confirming it with the service manager and the sales manager. Both of them have been there for many years so I trust them. So far I haven't had any issues but we'll see if something happens.
            2012 Goldwing CSC Viper Trike
            Retired MSF Instructor

            Comment: (For off-topic replies)


            • #7
              Originally posted by Cruiseman View Post
              I would not buy a 3rd party warranty. They tried to sell me one when I bought my Goldwing and I declined. I have heard nothing but complaints from (mostly automotive) 3rd party warranties. My brother had one on his Corvette, paid for it for 3 years, then the company went bankrupt.

              I have been fortunate to have had nothing but good experiences with Honda's warranty. I have an excellent Service Manager at Maxim Honda in Allen and they have never denied a claim. My extended warranty on my 2007 more than paid for itself. They ended up replacing both hand control units and the left side electronic panel (the one with the hazard light switch) and the heated grips. Granted, a couple of the items had to be replaced because of their screw ups, but they did replace them at NO cost to me. Look up the cost of those items and you will see, it is significant.

              I even had a bent brake rotor on the front wheel that I suspect was from another dealer dropping the wheel when they changed a tire, and Maxim replaced both rotors under warranty.
              Chris, I'm glad to hear that about Maxim. My experience with another local dealer (closer to us, but I'm not going to mention names) has me pretty much convinced that results depend largely on how willing the service manager is to go to bat for you with Honda.
              2012 Honda Goldwing | 2009 Timeout Camper



              Patriot Guard Rider since 2007 | IBA member #59823

              Comment: (For off-topic replies)


              • #8
                Originally posted by Grandpa1 View Post
                I bought my 2012 CSC Trike new from a Honda dealer that installed the trike kit. I was told at that time the Honda warranty would cover the Honda part and the CSC warranty would cover the trike part. I did not buy the extended warranty from them because they wanted way too much for it.
                I did purchase the extended Honda warranty from a local dealer that also installs CSC trike kits. I paid a little more than I could have bought it online for but I wanted to get some goodwill from the dealer by purchasing the warranty from him.
                My CSC warranty is for 3 years but my Honda warranty is now for 7 years. I am totally aware that my dealer will not repair (under CSC warranty) my trike portion after the warranty expires but will honor anything on the GoldWing part for 7 years.
                I made sure of that by confirming it with the service manager and the sales manager. Both of them have been there for many years so I trust them. So far I haven't had any issues but we'll see if something happens.
                I'm glad to hear that. This thread was "inspired" by a message on the trike forum that buyers completely voided all warranty from Honda if they triked their bike. I've had no personal experience, but that didn't square at all with what the general information I've heard (including information from a lawyer).

                The issue in point was that a trike owner was being told his heated seat and grips were not covered by Honda's warranty. Ridiculous. I could see a dealership trying to deny coverage on the transmission, and possibly even the engine, heated seats and grips??
                2012 Honda Goldwing | 2009 Timeout Camper



                Patriot Guard Rider since 2007 | IBA member #59823

                Comment: (For off-topic replies)


                • #9
                  This also brings up ther Group Buy of the Honda Extended Warranty. In checking around on my own, I found that Schneiders, in NC, has about the best price for the 4 year extebded warranty. They will sell it for $ 499.00...for the complete 4 years. There are some dealers that will offer a Group Buy for a good price, meaning...a large local club, or in some cases...a forum that deals with Honda bikes, such as this forum. That does not mean we all have to buy at the same time, but it means that the forum admin works out a deal with a dealership, and we can all contact that dealership via phone or e-mail, or their website, and buy the extebded warranty for a reduced price.

                  Personally, I think $ 499.00 for the extra 4 years is a good deal. I have bought the extended warranty on only 1 of my previous GL bikes....and never kept it lonmg enough to even use the original 3 year warranty. But I am planning on keeping this F6B for many years, so I do intend to buy the extra 4 years this time.

                  Comment: (For off-topic replies)


                  • #10
                    I believe that the extended warranty here in Canada is around $1600.00. Insane amount.
                    2013 Black F6B

                    Comment: (For off-topic replies)


                    • MMR
                      MMR commented
                      Editing a comment
                      Jeff, would you be allowed to buy the Extended Warranty down here in the USA...and "IF" you ever need to use it...bring the bike down here to have the work done?

                    • JeffP
                      JeffP commented
                      Editing a comment
                      Never thought about that but too much hassle. I think I'll stick with the 3 years.

                  • #11
                    THE MAGNUSON-MOSS WARRANTY ACT defines product warranties and is the ultimate arbitor of the way dealers and mother Honda should resolve issues. It is often misinterpreted by dealership personnel and by consumers. I couldn't quickly find an explanation in layman's terms of how it should be interpreted and applied but I think it generally means the product is covered for the warranty period unless the "warrantor" can demonstrate successfully that the consumer caused the failure. Actual results often depend somewhat on our relationship with dealer service department and management. If the tech and service manager want to help you and if they are a high volume dealer with influence with mother Honda I think the outcome is more likely to be favorable for us owners.

                    My Goldwing is at the local dealer right now for a repair. At a few months under four years of service and 93,000 miles I used the electric reverse to back out of an ordinary parking space on flat level ground about ten days ago. The GW backed out normally but when I pushed the reverse button to release the reverse mode an amber caution light with an "R" began flashing in the dash. Reverse and cruise control would not work but the starter motor activated and would start the motor when needed.

                    The GW is a 2010 purchased new from an internet discount dealer in Shawnee, OK on 1/17/2011. The original 36/36 warranty expired in January 2014 but I purchased the HondaCare four year extended warranty from HDL/DLP during 2013 which is in force through 1/16/18.

                    I also purchased the second three year prepaid maintenance plan with the Lubbock dealer who has done all the service and maintenance on the wing so I know all the dealership employees. The GW tech at this dealership is very knowledgeable and has a great attitude. I know him quite well.

                    The tech spent several hours diagnosing the problem when I took it in last Friday and determined that the "reverse actuator" had failed. It is not a common failure but he has seen it on two previous occasions on other GWs. I was not able to watch the diagnosis but if I understand the tech's explanation the GW reverse function uses a complicated arrangement with two pulleys and a cable on the top of the engine to activate the reverse function. The reverse actuator is located on top of the engine behind the front cover that always gets dirty from road grit tossed up by the front tire. According to the tech the actuator rolls internally to one position for normal starter operation and to the opposite position for reverse. He explained that when my failure occurred the actuator did not complete rotation back to the "normal" position so interlock switches for reverse and cruise control operation were not activated. He said I was very fortunate that it did allow the starter to activate to start the engine. It could have failed several weeks ago when I was in the middle of nowhere, alone, on the Blue Ridge Parkway in NC or VA hours away from a roll-back wrecker to rescue me.

                    After diagnosing the failure the tech told me it should be covered under the extended warranty because there is no way Honda could say I caused the problem. The reverse actuator is hidden from the owner/rider. The bill for labor to diagnose the problem and the repair part at the end of the day last Friday was about $600 at customer pay rates. The part replacement will require removal of the top cover, air box, gas tank, and assorted small components and will easily be another $500 if I was paying. Mother Honda won't pay those rates, of course, but if I was paying I would have no choice.

                    The repair is not yet completed but I expect everything to be covered under the HondaCare warranty and have 100% confidence in the Goldwing tech to repair it correctly. The part is in but they haven't installed it yet. This tech is always fully booked with appointments so I'll be waiting until sometime next week to get it back.

                    Is an extended warranty worth it? To me there is no question it is! I paid $449 for the four year extended warranty after requesting that HDL cancel the free additional one year extended warranty that Honda was offering in early 2011 to sell 2010 Goldwings in inventory. Imo that will turn out to be the best $449 I've ever spent and I will have three more years of warranty coverage remaining as of 1/17/2015.
                    Harvey Barlow
                    Crosby County, TX
                    2010 Goldwing Level II Pearl Yellow (sold at 93,000 miles)
                    2014 Goldwing Level II Pearl Blue (sold at 27,000 miles to forum member)

                    Comment: (For off-topic replies)


                    • #12
                      Here in florida the extended warranty cost 849.00 for four years theres some type of law on the books to protect the seniors from being scam which cost us double.
                      2010 Pearl Yellow L3, Double Darksider #856, Ultimate Midrider Seat w Yellow inlays, F4+4 Tinted, Live To Ride, Love my Wing

                      Comment: (For off-topic replies)


                      • Cruiseman
                        Cruiseman commented
                        Editing a comment
                        Another example of government regulations making life better for everyone.
                    Sorry, you are not authorized to view this page

                    Related Topics

                    Collapse

                    Working...
                    X